• Our prices are non-negotiable.
• Our prices can change due to change of third parties pricing which is beyond our control, including Komodo entrances fees, government issues fees (snorkeling, sailing, photo fees), and boat fees.
• The full fee must be paid at check-in, and we only accept cash at this moment.
• We are not responsible for any flight tickets, accommodation bookings, vehicle rentals, boat tickets made outside the trip; and delays that may cause passengers to miss their flight out of Lombok or Flores.
• Although, Kareem The Explorer is a profit-based company, we strive to support local low income residents by offering fair wages, commission rates, and opportunities. We collaborate with partner parties including the ship, crew, tour guide, and local markets to create a low cost-effective backpacker-friendly price that covers all expenses.
• We advertise as an adventures backpack trip and do not promote ourself as a luxurious cruise. We sail with simple facilities and in large groups. See note 5, above.
• Safety is our number one priority, and we reserve the right to cancel or modify the trip if we deem it necessary for the safety of our customers and crew.
• If we cancel our trip, we will try to reschedule a new date. If rescheduling is not possible, we will provide a full refund if booked directly with Kareem The Explorer. If booked through an agent or third party, we kindly ask to discuss their policy and any possible refunds with that agent. We do not hold other agencies fees.
• Routes can be subject to change due to weather/ocean circumstances and potential sailing/docking safety hazards. This is beyond our control and is occasionally the nature of the trip.
• We are not liable for any loss, theft, or damage to your property. However, we will do everything in our power to assist you if any such incident occurs.
• The activity or event may test a person’s physical and mental limits (e.g. hiking, swimming in the ocean) and may carry the potential for death, serious injury, and property loss. The risks may include, but are not limited to, those caused by terrain, lack of hydration facilities, temperature, weather, condition of participants, equipment, vehicular traffic, and actions of other people including, but not limited to, guests, and local people. Participants are aware that they are attending the trip at their own risk and that they should take care of their own physical and mental health conditions, including but not limited to allergies, chronic disease, and injury, and they should ensure that they take every preventative precaution necessary.
• We value the comfort and enjoyment of all our passengers and strive to create a pleasant environment for everyone on board. While we make our best efforts to encourage good behaviour and foster a collaborative atmosphere, we want to emphasise that we are not responsible for the actions or behaviour of individual passengers.
• Despite our best efforts, there may be instances where certain individuals exhibit behaviour that is contrary to our expectations. It is important to note that as a service provider, we cannot control or be held responsible for the actions of every passenger on board. Each individual is responsible for their own behaviour and should uphold the standards of mutual respect and consideration for others.
• Children are allowed on the tour and therefore there is a possibility you will have children on the boat.

CANCELLATION  POLICY

• Be mindful when cancelling at the last minute. To ensure an efficient and enjoyable trip experience, we kindly request that you avoid last-minute cancellations. We meticulously organise all trip logistics, entrances, and food arrangements 1-2 days before the event. Cancelling late might lead to wastage, as resources are prepared based on the expected number of attendees. Thank you for your understanding and cooperation in making the most of our collective efforts.
• If we cancel our trip, we will try to reschedule a new date. If rescheduling is not possible, we will provide a full refund if booked directly with Kareem The Explorer. If booked through an agent or third party, we kindly ask to discuss their policy and any possible refunds with that agent. We do not hold other agencies’ fees.
• We reserve the right to cancel the trip at any time if we deem it unsafe due to mechanical, health or weather conditions,  or Government Rules and Permits: The dynamic nature of government regulations and permits can impact the feasibility and legality of a trip. If there are sudden changes in government rules, regulations, or permits that affect our ability to conduct the trip as planned, we may have to cancel the trip. These changes might arise due to factors beyond our control, such as corruption, policy adjustments, or other unforeseen circumstances. Therefore, there may be instances where last-minute cancellations become necessary.
• In the unfortunate event that we need to cancel our trip. We will make an effort to inform you as promptly as possible. We will contact you through provided details or face-to-face (if we unfortunately have to cancel the day of departure) to notify you of our cancellation and discuss alternatives. We will always refund the full tour if the complete tour is cancelled. However, we are not responsible for bookings made outside our trip. Although, considering the situation we might be able to discuss alternatives such as rescheduling or provide credit for future trips.
• We understand that unexpected circumstances may arise, leading to the need for last-minute cancellations. This is beyond our control and we truly regret any inconvenience caused, as cancelling a trip not only results in financial loss but also impacts the availability of food and resources for our company. We kindly request your understanding and cooperation in such a situation. Reasons for Last-Minute Cancellations:
• There may be instances beyond our control where last-minute cancellations become necessary. These circumstances could include unexpected events, unforeseen challenges with logistics or suppliers, third parties (e.g. we work collaboratively with boats), mechanical issues with the boat, or any other factors that present significant risks to the successful execution of the trip.